Live chat support is not really suitable for all types of businesses. For example; it wouldn’t be sensible to apply the system to a dominantly physical store. Having a homepage or fan page for the business does not directly place it as a candidate for featuring the support system
What It’s For
First things first, live chat can become a core feature that runs 24/7, accommodating all types of questions from viewers. It can also be a small feature, a scheduled support system that is limited to a few hours of answering queries in a day. In the end, one has to determine whether or not the company can afford that time to attend to customers’ concerns.
Online stores benefit the most from this kind of support system. To increase their sales, online store owners need to communicate well with their customers. It’s imperative that the customers’ preference and opinions are taken into account. Once customers see the improvement they will become loyal clients and even invite friends to purchase from the store too. The live chat support system will effectively boost sales by making the online store easy to connect with, which is a basis for reliability.
Large Software/ Gadget Companies
When companies release software or gadgets, the feedback of users is highly sought after. Large companies can base their future products from what comments by customers. The simple questions and concerns that most people bring to the service support are highly valuable. They can pave a way for a user-friendly improvement and the company will be admired by consumers by it.
Support Service Industries
Customer representative and technical support companies also benefit greatly from live chat systems. Normally, such service companies offer support to clients through phone calls. The system involves complex but effective software. Having a chat support is a nice addition in offering support service, because the solutions can be instantly provided. It’s also cost-efficient making the company gain more than they spend. There is compromise for both sides; the representative and the customer can remain relatively calm since there’s no way to tell the voice level of either person. The technicians can also swiftly identify internal or system errors by simply receiving IMs from the representative.
Freelancers need a live chat support system from time to time too. It’s not always that freelance entrepreneurs are available. But while they are online, they can make the most of it by being available for questions through the chat support system. Since the system is not a responsibility in particular and requires little, sometimes no maintenance, freelance entrepreneurs can easily log in and out to accommodate interested clients. Being very affordable, novice entrepreneurs do not have to invest in a high-end system. They can simply obtain free-trials or browser-based live chat support features for their websites.